Frequently asked questions
Which countries do you ship to?
Currently, we ship to the European Union, the United Kingdom and the United States. This is based on where our print provider has local branches, which means you can receive your orders without worrying about import charges. No one needs that scare in their life 😅.
How long do I have to wait for my order to arrive?
Below are the shipping times indicated by our print provider. We have found that they tend to be on the faster side, but as you know couriers are increasingly busy these days, so occasionally they can take a little longer.
How much will shipping cost me?
Below are the prices provided by our supplier:
I haven’t gotten my order yet. Where is it?
Hopefully it’s nearly there! If the shipping time indicated above has passed and you haven’t received your order yet, reach out to us with your email and order number. We are artists by day and detectives at night🕵🏻♀️. We’ll find it!
How do you ship the prints to make sure they arrive in good condition?
We carefully cover our fine art prints with recyclable tissue paper, eliminating the danger of any scratches or folds. Your order is then placed into a robust 100% sustainably sourced recyclable cardboard envelope or tube. As tough as it gets!
My package has been damaged on the way over, what do I do?
Oh no! We are aware that accidents happen sometimes. If this is your case, contact us and indicate the email you placed the order with, the order number and a picture of the damaged item.
What paper are the photographs printed on?
We print in Hahnemühle Photo Rag paper, an outstanding medium known for its vibrant colours and it’s beautiful texture, similar to watercolour paper. However, It is delicate, so please handle your print carefully when unrolling it upon receipt. Treat it as a cherished treasure ♡
Can I get a print in a custom size?
This should be doable indeed! Please contact us and let us know what you need.
I need an urgent delivery. Is there a way to get faster shipping?
Contact us with the details of the order you’d like to place and the timings and we’ll see what we can do.
I only see the price in GBP (£), can I order in my local currency?
We are currently working to enable pricing in US dollars ($) and Euros (€). Please bear with us! 🧸
I have changed my mind. Can I return my order?
Your print was made to order so we cannot accept returns. Perhaps you can give it another chance? Art deserves it 💜.